10 Reasons Why You Need Better HVAC Service

It may seem easier to ignore any concerns you have with your current HVAC service provider compared to shopping around for a new one. But these concerns can become critical issues over time and can cost you a lot of money.

You deserve to work with a company that provides great service – better HVAC service than you are receiving now. Here are ten signs it’s time to change your HVAC company and find an upgrade.

1. Unreliable Service

Is your current HVAC company reliable? Do they show up when they say they will?
Technicians who consistently do not show up on time or miss appointments are unprofessional, unreliable and lose your trust. The best HVAC companies know that while some delays are inevitable, your time is valuable and showing up on time is important. When you have to reschedule and plan to be home at another time, your schedule is disrupted. Reliability in an HVAC company is important and homeowners want better HVAC service from a company that respects their time.

2. Escalating Costs

Are you noticing that costs to repair your unit are escalating? If your unit is only a few years old, these costs might be unnecessary. A quality provider knows how to diagnose issues and compare costs of replacing vs repairing. When repairs are more expensive than installation then you might be better off replacing your system instead of paying for repairs. Maybe you’ve already spent half as much on repairing it as you did in installing it. When costs to repair your unit start to escalate, you may want to consider if it’s time to seek out better HVAC service. And costs should not come as a surprise – the technician should be providing you with an estimate, not just sending you a bill.

3. Long Delays

If you are experiencing delays while your HVAC company waits to receive needed parts, it may be time for an upgrade. While some supply issues are beyond the control of the HVAC provider, if delays happen frequently, it may be due to poor inventory management, issues with their parts suppliers or scheduling problems. You may want to consider changing your HVAC company if you have to wait for a long time to have your unit repaired.

4. Unresolved Issues

If your air conditioning unit has ongoing problems despite repairs, and you don’t feel that your HVAC company is committed to figuring out these ongoing issues, it may be time to look for better HVAC service to meet your needs. A few common issues include:

• Inconsistent temperatures (some rooms are too hot or cold)
• Frequent cycling (the system turns on and off too often)
• Poor/week airflow from vents
• Unusual noises like banging, clanging or buzzing sounds
• High energy bills despite regular usage patterns.
• System leaks

Your HVAC company should take these concerns seriously instead of brushing them off as normal.

5. Comfort Issues

When your home’s comfort falls short of expectations despite tune-ups and repairs, it may be time to look for another provider. Have you invested in your HVAC unit, but there seems to be something off about the temperature or humidity level in your home? If your family’s comfort isn’t where it should be, you deserve better HVAC service. Your HVAC company could be overlooking something if you have persistent odor problems, hot and cold spots or uncontrolled humidity issues.

6. Constant Breakdowns

When your HVAC system is constantly breaking down despite regular service, the technician might not be giving you the right advice. Do you need to have a technician out every few months for repairs? They may not be doing a good job diagnosing the problem in the first place. Maybe you should get a second opinion from a company who can fix the problem the first time, saving you time, money and frustration.

7. Repeat Visits

You should not have to call the HVAC contractor for the same problem again and again. If you experience the same problem, it could be that your equipment is past its useful life. This is something the service technician should have let you know instead of allowing you to pay for repeated repairs. It’s also possible that the technician is not qualified to fix the problem. You may want to consider calling another company to get the HVAC service that you deserve.

8. Failure to Diagnose

Is your technician unable to correctly identify the issue or malfunction in your HVAC system? Did they give you one diagnosis of the problem at first and another two days later? The technician might not have properly inspected and thoroughly assessed all components of the HVAC system, leading to missed issues. Or, the wrong cause of the problem might have been identified. Failure to diagnose can lead to prolonged system downtime, additional costs for repairs or even damage to the HVAC unit.

9. Skipping Maintenance Steps

Annual maintenance is important to keeping your unit working reliably. Are you confident that your HVAC contractor is performing all the tasks you are paying them for if you have a preventative maintenance agreement? The technician should make sure that they are performing everything on the contract and review those items with you.
A quality HVAC technician will not stop at changing the filters and belts. They will take the extra step to thoroughly clean the coils, check drain lines and pans and inspect all electrical connections.

10. Lack of Professionalism

Does your technician use industry jargon instead of explaining things in a clear way, despite your asking questions? Is the line between technician and salesperson blurred? Are you experiencing pushy sales tactics by technicians who are on commission?

There is a growing trend in the HVAC industry where technicians are paid commission for sales. This model incentivizes technicians to upsell products or services, such as maintenance plans, higher-end systems or additional repairs. Unprofessional companies may rely on high-pressure sales techniques, attempting to sell unnecessary services or equipment to customers without regard for their actual needs. In addition, a lack of cleanliness or a chaotic work environment can be an indicator of a company’s overall professionalism. Dirty uniforms, cluttered vans or leaving a mess in a customer’s home can show a lack of care. Is your current HVAC company mindful to take care of your home as if it were their own?

Don’t Settle for Less

At Barineau Heating and Air Conditioning we are committed to providing quality, value, reliability and integrity. You can count on our technicians to give you solutions, not sales pitches. If you are ready for a change and are looking for a local HVAC company with a long-term history in the North Florida and South Georgia region, look no further. Don’t settle for less—your family and home deserve better HVAC service. Call 850-580-4029 to speak to a team member today or contact us now for a free consultation.