10 Red Flags to Avoid When Selecting Your HVAC Company

As a homeowner, ensuring your HVAC system is running efficiently and safely is crucial for comfort and peace of mind. Unfortunately, the HVAC industry is not immune to scams and unscrupulous contractors looking to take advantage of unsuspecting customers.

Here are some key red flags to watch out for and tips on how to protect yourself from common HVAC scams.

Red Flag #1: High-Pressure Sales Tactics

Beware of contractors who pressure you into making immediate decisions or scare you with dire predictions about your HVAC system’s condition. A reputable HVAC professional will provide you with all the information you need and allow you time to make an informed decision. An unwillingness to simplify the problem so the homeowner can understand is an immediate red flag.

Red Flag #2: Unusually Low Estimates

While it might be tempting to go with the lowest bid, extremely low estimates often indicate that the contractor plans to upcharge later with hidden fees. Always get multiple quotes, and compare them carefully. An unusually low estimate could be a sign of a company that cuts corners.

Red Flag #3: Lack of Proper Licensing and Certification

Ensure any contractor you hire is properly licensed and certified. Ask for proof of insurance and check their credentials. A legitimate HVAC expert will have no problem providing this information.

Red Flag #4: The Bait and Switch

Do they use subcontractors or company employees? Are they advertising a special then recommending much higher-priced services? Does the technician show you a dirty filter that just needs a quick clean instead of costly replacements? Make sure you are clear on expectations, and get estimates in writing.

Red Flag #5: Replacement Parts

Dishonest contractors are known for recommending unnecessary replacement parts. In the HVAC industry, this is frequently seen with a cracked heat exchanger. The reality is that your heat exchanger should last about 15 years and is often under warranty. However, it’s also a pricy part and a way to pad the bill.

If the recommendation is to replace multiple parts but your unit is close to the end of its lifespan, it may make more sense to replace the whole unit instead. An unscrupulous company might recommend the replacement parts now, knowing that you’ll also need a full replacement soon.

One of the biggest red flags pops up when it comes to replacing damaged parts with used ones instead of the new parts promised.

Red Flag #6: Recommendation for an Oversized Unit

A bigger unit equals a bigger profit margin for the HVAC company, so you’ll want to know what the expectation should be for your home or office. Ask for a Manual J load calculation. This calculation determines size of unit needed based on measurements, performance tests, capacity of a unit, needs of the building occupants (residential vs. commercial), insulation, number and locations of windows, doors, entryways, number of people in building and other appliances that can produce or absorb heat.

Red Flag #7: Sneaky Practices

A common issue is a technician starting to work on an HVAC unit before the homeowner has fully agreed to the repair. Sometimes this is by distraction, and sometimes this is by assumption. Watch what is being done by the technician when they inspect your unit.

Other sneaky practices involve refrigerant. The need for refrigerant recharging indicates a leak in your unit, which should be addressed. Otherwise, the homeowner will just need this service again soon. Homeowners have also discovered technicians trying to charge for more refrigerant than what is actually used.

Red Flag #8: Costly Maintenance

Maintenance plans are an excellent way for homeowners to make sure their HVAC units remain in good working order. However, if there is a recommendation for costly repairs every time the company does a maintenance check on your system, that’s a red flag.

Red Flag #9: Refusal to Work on Older Units

Most HVAC systems have a lifespan of 10 – 15 years. Depending on the condition and maintenance history of the unit, repairs or retrofitting with modern components may be your best options for improving efficiency and performance. If your HVAC company refuses to work on your older unit, it’s time to get a second opinion.

Red Flag #10: Pressure for Unneeded Services

A reputable company won’t pressure a client into scheduling unneeded services. If a technician is scheduled to discuss repairs to your HVAC system, watch out for upsells to also check out your plumbing, fireplace or duct work. Although many companies offer multiple services, it’s a red flag to push every available service on a client at once.

Report Unscrupulous Business Practices

Protecting yourself from HVAC scams requires vigilance and due diligence. By being aware of red flags and taking proactive steps, you can ensure that you hire a reputable professional who will keep your home comfortable and safe. Stay informed, ask questions and never settle for less than you deserve when it comes to the comfort and safety of your home. In Florida, you can report HVAC scams to the Florida Attorney General’s Office by calling (866) 9NO-SCAM or visiting MyFloridaLegal.com.

Trust the Home Comfort Experts

It’s important to consult with a reputable HVAC company like Barineau Heating and Air Conditioning. We will inspect your current HVAC system, provide the most current information and recommendations, then let you make an informed decision. Barineau is a factory-authorized dealer for Carrier, which means we must adhere to rigorous standards to qualify for this endorsement. Call 850-580-4029 to speak to a team member today or leave a message online.